Refund policy

REFUND POLICY

This Refund Policy applies to purchases made from GIMALIS, operated by TAKE 7 BV.

Registered company: TAKE 7 BV
Registered office: Zuurbemde 60, 3380 Glabbeek, Belgium
VAT number: BE 0770 953 030
Email: hello@gimalis.com

  1. Right of Withdrawal (EU Customers)

If you are a consumer residing in the European Union, you have the legal right to withdraw from your purchase within 14 days of receiving your order, without giving any reason.

To exercise this right, you must notify us by email at hello@gimalis.com within 14 days of delivery.

The item must be returned within 14 days after notifying us of your withdrawal.

  1. Return Conditions

To be eligible for a return:

  • The item must be unworn, unused and unwashed

  • All original tags must be attached

  • The item must be returned in its original packaging

  • Proof of purchase must be provided

Due to hygiene reasons, we reserve the right to refuse returns on items that show signs of wear, deodorant marks, makeup stains, perfume scent or any visible signs of use.

Items sent back without prior notice will not be accepted.

  1. Return Shipping

Unless the product is defective or incorrect, return shipping costs are the responsibility of the customer.

You are responsible for ensuring the safe return of the goods.

Returned items must be sent to:

TAKE 7 BV
Zuurbemde 60
3380 Glabbeek
Belgium

  1. Damaged or Incorrect Items

Please inspect your order upon delivery.

If your item is defective, damaged or incorrect, contact us immediately at hello@gimalis.com so we can resolve the issue appropriately.

  1. Non-Returnable Items

The following items cannot be returned:

  • Gift cards

  • Final sale items

  • Personalized or custom-made products

  1. Exchanges

We do not offer direct exchanges.

If you would like a different size or product, please return your item and place a new order once your return has been accepted.

  1. Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

If approved, the refund will be processed to your original payment method within 14 days after receiving the returned goods or proof that they have been shipped back, whichever occurs first.

Please note that banks and payment providers may require additional time to process the refund.